Effective date: 11th June 2026

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This policy explains how Joel Hynes trading as The Shoreline Agency, ABN 89 082 898 643 ("we", "us") collects, uses, holds and discloses personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Buying a home involves sharing personal and financial details with the people helping you. We take that seriously. This policy sets out plainly what we collect, why, and what your rights are.

1. What we collect

Information you give us:

• Name, email address, phone number and postal address

• Your property brief: budget, suburbs of interest, property type, household and family circumstances relevant to your search

• Finance details relevant to your purchase, such as pre-approval status, lender and deposit position

• Information you provide when you sign an agency agreement, complete a form, download a resource, or contact us

Information collected automatically when you use our website:

• Device, browser and IP address information

• Pages visited and how you interact with the site, collected through cookies and similar technologies (see section 5)

Information from third parties:

• With your consent, information from your mortgage broker, conveyancer, solicitor or other professionals working on your purchase

• Information from selling agents and vendors in the course of negotiating or transacting on your behalf

• Publicly available property and sales data

 

2. Why we collect it

We collect, hold and use personal information to:

• Provide buyer's agency services, including property search, assessment, due diligence guidance, negotiation and auction bidding

• Act on your instructions and communicate with selling agents, your legal representative and other parties to your purchase

• Respond to enquiries and manage our relationship with you

• Send you information we think is genuinely useful, such as our newsletter and market updates, where you have opted in (see section 6)

• Meet our legal obligations, including under the Property and Stock Agents Act 2002 (NSW), and to keep proper records

• Operate and improve our website and measure how our content performs

We only collect information that is reasonably necessary for these purposes.

 

3. Who we share it with

We do not sell personal information. We disclose it only:

• To parties involved in your purchase, on your instructions: selling agents, vendors, your solicitor or conveyancer, mortgage broker, building and pest inspectors, strata inspectors and valuers

• To service providers that support our business, such as website hosting, customer relationship management, document signing, email and analytics providers

• Where required or authorised by law

 

4. Overseas disclosure

Some of our service providers store or process data outside Australia. In particular:

• Our website is built on Wix, which stores data in the United States and other countries

• We use Google services (including analytics and tag management) and Meta advertising tools, which process data in the United States

• Our client records are held in Zoho's Australian data centres

Where information is handled overseas, we take reasonable steps to ensure providers protect it in a manner consistent with the APPs.

 

5. Cookies, analytics and advertising

We use cookies and similar technologies to operate the website, understand how it is used, and measure our marketing. This includes Google Tag Manager and analytics tools, and may include advertising tools such as the Meta pixel, which can be used to show you relevant content on other platforms.

You can manage or disable cookies in your browser settings, and you can opt out of personalised advertising through your Google and Meta account settings. Disabling cookies may affect some site features.

 

6. Direct marketing

If you subscribe to our newsletter or download one of our resources, we may send you market updates and buyer education content. Every email includes an unsubscribe link, and we comply with the Spam Act 2003 (Cth). You can opt out at any time by using that link or emailing us at info@theshorelineagency.com.au.

 

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including access controls and reputable cloud providers. No internet transmission is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as it is needed for the purposes above or as required by law, including record-keeping obligations that apply to licensed agents.

 

8. Access and correction

You can ask us at any time:

• For access to the personal information we hold about you

• To correct information that is inaccurate, out of date or incomplete

Email info@theshorelineagency.com.au and we will respond within a reasonable period. There is no charge for making a request.

 

9. Complaints

If you believe we have mishandled your personal information, contact us first at info@theshorelineagency.com.au and we will investigate and respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

• Online: www.oaic.gov.au

• Phone: 1300 363 992

 

10. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its effective date.

 

11. Contact

The Shoreline Agency (Joel Hynes, sole trader) ABN 89 082 898 643 NSW Real Estate Licence No. 20539275

 

25 Hospital Rd. Bulli NSW 2516 

Email: info@theshorelineagency.com.au

Phone: +61 410 595 669